Starting in the spring of 2022, CU Boulder's telephone service will begin a phased transition from Cisco to Microsoft. This move will allow the campus to operate more effectively in an increasingly hybrid work environment by enabling faculty and staff to make phone calls from wherever they are using computers, mobile devices, and in some limited locations, a traditional physical phone.
This new voice service, which will be accessed through Microsoft Teams, integrates seamlessly with a comprehensive suite of Microsoft productivity and collaboration tools including Chat, Calendar, OneDrive, and much more. This transition is another step in leveraging the University of Colorado’s strategic investment in Microsoft solutions. Project details, FAQs and additional information for Telecommunication Liaisons and call centers can be found on the Cisco to Teams Transition project page.
The calling functionality in Teams will be enabled across the campus in phases starting during the spring semester. You will receive emails prior to the transition of your phone number and again once it’s complete. OIT will work in close collaboration with your department’s telecommunication liaison. Telecommunication liaisons can expect an email with additional information shortly.
OIT will be sharing more information with the campus community about the deployment of the new telephone service after the winter break. In the meantime, you can preview how to make calls with Teams and our check-out help documentation for Teams. Microsoft Teams accessibility considerations, information for screen reader users, navigation information, and more can be found on the Microsoft Teams Accessibility page.
If you have questions about this transition or the campus phone service in general, please contact the IT Service Center at oithelp@colorado.edu or 303-735-4357.
